The Compliance Process
The AIPP Complaints Process - Protocol
The AIPP complaints process is based around the following protocol:
1. Once you have lodged your complaint via the form below, you will receive an acknowledgement that your complaint has been received.
2. The complaint form will be checked to clarify that a potential breach of the AIPP Code of Professional Practice has in fact occurred.
3. If in the opinion of the AIPP Compliance Committee no breach of the code has occurred, the complainant will be notified to this effect, and the complaint will be closed with no further action necessary.
4. If in the opinion of the AIPP Compliance Committee a potential breach of the code has occurred, the complainant will be notified to this effect.
5. The AIPP Compliance Committee meet on a monthly or ad hoc basis as required to review all membership complaints. If, following point 4 above, a new complaint is to be reviewed, that review will take place at the first meeting of the Compliance Committee that occurs after point 4.
The Compliance Committee may decide to take no further action if:
The complaint does not raise issues that require investigation
There is no prospect that the complaint can be resolved
The complaint relates to in incident/issue that is more than 2 years old and there is no reason for the delayed complaint submission
The complaint is frivolous, vexatious or not made in good faith
The person making the complaint has not provided additional information requested within a reasonable time frame
7. Within 14 days of this meeting the person who is the subject of the complaint will receive formal notice of the outcome and will be given a further 21 days to respond and/or comply with the proposed sanctions.
8. Any appeal against these proposed sanctions must be notified, in writing, to the Compliance Committee within 10 days of point 7 above. New evidence must be presented in support of any appeal to be heard. All Compliance Committee appeals are heard by the AIPP board, whose review decision is final and cannot be the subject of further appeal.
The Complaints Process - Possible Outcomes
The AIPP is a voluntary membership organisation. Our standards have been carefully developed and refined over many years. The ultimate sanction we can apply for consistent breach of our standards is the removal of membership with the consequent implications upon a member's ability to practice as a professional (or aspiring professional) image maker. This is not a sanction we take lightly.
Before we take this ultimate sanction we record upheld complaints to enable us to monitor if there is a pattern of inappropriate behavior. During this phase we will ask a member to remedy any breaches, and we may ask a member, if they are in a position of influence within the AIPP, to step down from that position of influence.
If you have read and understood the above, and you still wish to register a complaint about an AIPP member, please complete the complaints registration form below.
It is always disappointing when your expectations aren't met.
This is especially so when dealing with images or video services provided by a "Professional". At the AIPP we know how important it is for your professional to deliver not only an excellent product, but also to interact with you in a professional manner.
This is why the AIPP requires all of its Accredited Members to be formally accredited, to ensure excellence in imaging standards and excellence in business practices.
Before you choose your imaging professional ensure they are accredited by the AIPP..."Look for the Logo"